Refunds & cancellation
Last updated: · Draft version: draft-2026-10-13.1
Existing published policy retained
The policy below is reproduced from the currently published policy for review. No new refund promise is introduced by this draft.
Team is billed monthly through Stripe at US$179 per organization per month, before applicable taxes. It includes 50 GB retained telemetry, up to 30 days of telemetry history, up to seven daily backup recovery points, and 100 GB incoming / 10 GB outgoing transfer per UTC calendar month. The UTC monthly limits reset at the start of each month. An additional hard limit of 100 GB incoming / 10 GB outgoing applies over any rolling 31 days; a new month does not reset it. Both limits apply. Transfers pause at either limit and resume only when there is enough allowance in both windows. No automatic overage charges. Transfer usage includes a conservative 16 KiB allowance for each request and each response; reservations for interrupted requests remain counted. An initial provisioning backup may also be retained until cancellation. There is no free plan or trial. The initial Team payment includes the 30-day money-back guarantee described in the Refund Policy. Scale and Enterprise are coming soon and cannot be purchased. After exhausted payment retries, an unpaid workspace may have its compute stopped while its disks and backups are held. Verified repayment can resume that same workspace after required checks; cancellation, deletion, disputes, and unresolved operational holds require review. A payment dispute pauses access for review and does not itself authorize a refund or deletion.
Initial 30-day guarantee
The money-back guarantee begins with your first successful Team payment and lasts 30 days. On request within that initial window, all eligible Team invoice payments made in the window are refunded in full, including a renewal that falls within it. Request the refund through Organization billing. The subscription is cancelled immediately when the request is processed; access ends and irreversible workspace deletion begins. Later renewals do not restart the guarantee.
Cancellation and permanent deletion
After the initial guarantee, you may cancel renewal through Organization billing at any time. Access continues through the current paid billing period. At its end, your organization’s workspace, telemetry, settings, and backups are permanently deleted. Export anything you need before access ends. Confirmation requires explicit acknowledgement of irreversible deletion, the organization name, and a fresh authenticator code. Fees already charged are non-refundable outside the guarantee, except where required by law or expressly agreed.
Use Organization billing to request the initial 30-day refund or cancel renewal. If you cannot access billing or believe a charge is incorrect, email billing@observagent.cloud with your account email, invoice number, and charge date. Do not send card numbers or sensitive credentials. Approved refunds return to the original payment method; bank processing times vary.
When Team access ends after cancellation, the organization’s workspace, telemetry, settings, and backups are permanently deleted. Deletion may run asynchronously; it cannot be reversed once completed. Minimal billing and audit records may be retained where necessary or required by law; Observagent does not collect card or bank details. Export your data before access ends. Existing shared control recovery snapshots may retain historical account or billing metadata until their operator-managed expiry. Minimal financial, security, and operational audit records may be retained as needed; tenant telemetry is not kept in those shared control snapshots.
Payment confirmation does not mean your workspace is ready. Workspace status shows preparation and any setup problem. If setup fails, contact support@observagent.cloud; eligible initial 30-day refund requests remain available through billing.
This policy does not limit mandatory rights under applicable law.
Review checklist
[TODO: Confirm Canadian and US mandatory rights, cancellation notices, provider tax settings, invoice adjustments and the current guarantee. Generic template exclusions must not override the existing published offer.]